Refund policy

Application Procedure for Exchange and Return

1. Apply for an return on My Page.

2. Send the product to the following address using any courier service. Please ensure the shipping fee is prepaid (cash-on-delivery is not accepted).

Address:

512-ho, 59-50, Seouldaehak-ro, Siheung-si, Gyeonggi-do, Republic of Korea

Zip Code: 15012

Mobile: +82-10-2736-6863

3. Refunds will be processed after the returned product is received and inspected.

 

Exchange and Return Policy

14-Day Return Policy

We offer a 14-day return policy, which means you can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it: unused/unworn, with tags intact, and in its original packaging. A receipt or proof of purchase is also required.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can address the issue and resolve it promptly.

 

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). If you have questions about a specific item, feel free to contact us.

 

Exchanges

Due to the complexity and time involved in international shipping, exchanges are not supported. If you would like an exchange, please return the original item and place a new order.

14-Day Withdrawal Period for EU Customers

If your order was shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, without providing justification. Items must be in their original condition: unused/unworn, with tags intact, and in their original packaging. Proof of purchase is also required.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If it has been more than 15 days since your return was approved and you have not received your refund, please contact us at contact@havehad-global.com.